Refund Policy

Website plans

Because Qname begins generating a custom website as soon as you use the service, completed one-time website plan purchases are generally non-refundable. If a technical issue prevents us from delivering the purchased plan, contact us within 14 days of purchase and we will investigate, repair the issue, provide an equivalent service or issue a refund where appropriate.

Hosting renewals

Annual hosting renewals keep a site online for the following year. Cancel before the next renewal to avoid future charges. Refunds for already-started hosting periods are considered only where required by law or when we cannot provide the hosting service.

Requesting a refund

To request a refund, email [email protected] within 14 days of your purchase, using the email on your account and including your payment receipt. We review every request and respond within 5 business days. Approved refunds are issued to the original payment method and appear within 5–10 business days depending on your bank or card issuer.

Chargebacks

Please contact us first so we can resolve a billing issue quickly. Fraudulent or abusive chargebacks may result in account or site suspension while the matter is reviewed.

Contact

For billing help, email [email protected] with the email used for your account and your payment receipt details.